Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily stay again
8.2/10
Great
Rooms
8.4
Location
7.0
Service
9.0
Dining
7.8
Guest reviews
8.2/10
based on 5 reviews
8.6
8.6/10 based on 704 reviews
Sebastian
United Kingdom,
February
2025
6.2/10
I had a great time at Chez Maman Hotel & Restaurant! The atmosphere was lovely, and I was impressed by the friendly staff—especially Juliet, who went above and beyond. The food at the restaurant was delicious, although the loud music at night could be a bit bothersome. All in all, it was a wonderful experience but not without its minor drawbacks.
Rooms
9.0
My room was spacious and clean, plus the climate control worked perfectly during the heatwave, which was essential. However, it lacked an elevator, making it tough to handle heavy luggage.
Service
10.0
The staff were super helpful, and I appreciated the online check-in and check-out option. Juliet particularly stood out for her really good service.
Location
7.0
The hotel is a bit outside the main area, situated by an industrial zone, but it was safe and only a short walk to the tram. I found it easy to navigate to the city center.
Dining
8.0
Dining options were good, but while the coffee and croissants were nice, I felt the menu could’ve offered a bit more variety, like fresh berries for breakfast.
Facilities
8.0
The hotel provided room service and tours/ticket assistance, adding a touch of convenience to my stay.
Andrew
United Kingdom,
February
2025
5.0/10
My stay at Chez Maman Hotel was good, with a charming ambiance and excellent staff. However, I did encounter a few inconveniences, such as slow Wi-Fi and some minor issues with insects in the room. Overall, the experience was quite pleasant, making me eager to return in the future.
Rooms
8.0
I stayed in a Standard Double Room, which was spacious and clean, although I did notice some small flying insects. The room had a certain old-world charm that I appreciated.
Service
9.0
The staff were incredibly attentive and received high praise from me. They even rectified a room mix-up I had on the first night quickly and gracefully.
Location
7.0
While the hotel isn’t in the city centre and feels a bit on the edge of an industrial area, it was conveniently located near the Dussaud bus stop, providing easy access to public transport.
Dining
8.0
Breakfast was good, with nice coffee and pastries (I loved the pain au chocolat!). The atmosphere in the small restaurant was cheerful, making it a pleasant way to start the day.
Facilities
7.0
The hotel offered basic facilities like room service and housekeeping, but I noticed the air conditioning system wasn't very effective—though I didn’t ask for assistance.
Jordan
United Kingdom,
December
2024
5.6/10
I had a lovely experience at Chez Maman Hotel & Restaurant. The room was spacious, clean, and beautifully furnished, and the staff were friendly and welcoming. However, I would have appreciated clearer communication regarding parking and breakfast service hours. Overall, it was a pleasant stay, but there were a few communication gaps.
Rooms
8.0
The Junior Suite I stayed in was spacious and clean, and the stunning balcony added a charming touch. The espresso maker in the room was a nice perk. However, the hallways leading to the room were rather heavily perfumed, which might be a concern for those with allergies.
Service
9.0
The staff at the hotel were excellent, especially the lady who checked us in—she made us feel right at home. Although there was a mix-up with my dinner order, the overall service was still commendable.
Location
7.0
While the hotel is conveniently located close to the city center with easy tram access, it’s situated in a somewhat industrial area that lacks charm. It took me about 40 minutes to walk from the old town, which was a bit longer than expected, but I appreciated the adequate onsite parking.
Dining
8.0
I found the dining experience to be quite enjoyable. Though the selection could have included more fresh options like berries or omelettes for breakfast, the dinner menu featured delicious fish and meat dishes. I was disappointed that dining options were limited on weekends before booking.
Facilities
9.0
The hotel offered a range of facilities that enhanced my stay, including room service and housekeeping. I particularly enjoyed the welcome drink, which made my arrival feel special.
Sophia
United Kingdom,
November
2024
5.4/10
I had a pleasant stay at Chez Maman Hotel & Restaurant. The location was a bit random, situated on the edge of an industrial area, but it was only a short walk to the tram and a quick ride into the city center. The staff were friendly and provided excellent service, which made my experience even better. However, I did encounter a couple of minor issues during my stay, particularly with the air conditioning and dining experience.
Rooms
8.0
My room was spacious and exceptionally clean, featuring both a bath and shower. It had contemporary decor, which I appreciated. However, the placement of the window leading to the corridor made the room a bit dark.
Service
9.0
The staff were truly the highlight of my stay. They were welcoming and attentive, particularly the lady who checked me in, who upgraded my room. It really made me feel valued as a guest.
Location
7.0
While the hotel is close to public transport, being at the edge of an industrial area was a bit strange. Still, it was safe and only about a ten-minute walk to the tram, which was convenient for me.
Dining
7.0
The breakfast was good, offering nice coffee and pain au chocolat. However, I experienced a mix-up with my dinner order that caused a delay, which detracted slightly from the experience.
Facilities
8.0
Facilities like room service and helpful assistance with tours contributed positively to my stay. Though I had an issue with the air conditioning, the overall amenities were satisfactory.
Daniel
United Kingdom,
October
2024
5.4/10
I had a wonderful stay at Chez Maman Hotel & Restaurant. The apartment I was upgraded to was incredibly comfortable and made the experience even more enjoyable. However, there were a couple of drawbacks, such as the breakfast options not being robust and some noise from the restaurant at night.
Rooms
9.0
The room was clean and very comfortable, with effective air conditioning that was essential during warm weather. I especially appreciated the upgrade to an apartment, which added to my comfort.
Service
8.0
The service was generally impressive, especially the warm welcome I received upon check-in. The staff was friendly and accommodating, but I did face a small issue with a mix-up in my dinner order, which could have been handled better.
Location
7.0
The location is a bit outside the city center, but it was strategically close to public transport. I found it easy to explore the area, even though it was situated in an industrial setting.
Dining
8.0
Dining options were good, though I wish there were more variety at breakfast (no croissants on Sunday). The food I tried was delicious, but I believe fresh berries and omelettes would elevate the breakfast experience.
Facilities
7.0
The hotel provided helpful amenities like room service and a welcome drink, which made my stay more pleasant. However, I did miss having complimentary parking available.
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